Frequently Asked Questions.

It depends on the roles and the volume, but most engagements move from discovery to onboarded talent in a matter of weeks rather than months. Discovery defines the roles and success measures, and recruiting starts as soon as that scope is agreed.

Dedicated. The people assigned to your account work for your business, learn your systems and join your rituals. Where a role does not justify a full-time seat, we will say so and propose a shared or part-time arrangement instead.

We source against the role profile agreed in discovery, screen for both skills and communication, and put forward a shortlist for you to meet. You make the final call on everyone who joins your team.

Yours. Our teams work inside your CRM, helpdesk, accounting platform, project tools and communication channels rather than asking you to adopt something new.

Every engagement has named success measures agreed up front. Team leads manage day-to-day performance and quality, and you get regular reporting against those measures plus a standing review with your account contact.

Capacity is reviewed as part of the ongoing optimization cycle. Adding roles follows the same discovery-to-onboarding path; reducing scope is handled with agreed notice so nothing is dropped mid-flight.

Access is granted per person, per system, on a least-privilege basis, and removed when someone leaves the engagement. Specific controls, agreements and compliance requirements are documented during discovery so they match your obligations.

Pricing is built around the roles, seniority and hours your engagement needs, and is confirmed in writing after discovery. Get in touch and we will walk you through it against your actual scope.